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Terms & Conditions

Following are the Terms and Conditions of Keltoi Pty Ltd trading as Aspire Design Furniture.

  • All goods that include delivery will only be delivered into store or transport depots on the Gold Coast and Brisbane metropolitan areas. Direct delivery may be arranged for an additional charge. Deliveries do not include Furniture Placement – Loading Dock only
  • Change of Delivery address will only be accepted in writing and is subject to normal delivery schedules
  • Delivery charges do not include installation. Installation should be arranged at order placement at an additional cost
  • All changes to orders including variations, repair requests, incorrect supply or cancellations must be forwarded to the Company in writing. Verbal advice will not be accepted
  • Quote Requests must be forwarded via EMAIL or FAX. Replies will be returned via the same method
  • ETA’s (Estimated Time of Arrival) may be checked via the Customer Access section of our website www.aspiredesign.com.au
  • All quoted orders must include the Quote Number on the order
  • Aspire Design Furniture Codes must be used on all orders
  • ** Please note our preferred method of contact regarding orders is via email to orders@aspiredesign.com,au

     please include a read receipt on your email to ensure delivery.
  • All orders for pick up from the factory must be picked up within 2 days of notification. Min 3 hours notice needed for pick up
  • Dispatch is open Monday to Thursday 9.30am to 2.30pm and Friday 9.30am to 12.noon, unless prior arrangements have been made outside these hours

Cancellation of Orders

  • All order cancellations MUST be received in writing via EMAIL:   orders@aspiredesign.com.au  or   FAX :  07 5535 0388.  Confirmation of cancellation of order being received and approved for cancellation will be given by Aspire Design Furniture. The responsibility for order cancellations and ensuring their receipt by Aspire Design Furniture is the responsibility of the sender of cancellation

  • Acceptance of Order cancellations will depend solely on the stage of the production process

  • Cancellation within two working days of placing order – no charge
  • Cancellation within two to five days of placing order 50% of order value
  • Cancellation 5 days or more – 100% order value
  • Urgent orders with a shortened lead time will be assessed on a case by case basis

Returns & Exchanges

        Due to the fact that Aspire Design Furniture are a manufacturer of made to order

        items and specifications, we are unable to offer returns or exchanges on items.

 

Accounts

All approved accounts with Aspire Design Furniture must be paid in full by the due date.

Accounts remaining unpaid after 14 days from the due date will be referred for collection at the discretion of Aspire Design Furniture.

The customer will be liable for all costs associated with the recovery of any outstanding invoices.

Such costs include all Debt Recovery Fees and any Court Costs involved in the action.

The Customer will also be liable for the interest pursuant to the provisions of the Queensland Supreme Court Act 1947 currently set at 10%.

Aspire Design Furniture reserves the right to charge an Administration Fee of $50.00 for any of the following

1)       Unpaid, returned or recalled direct debits

2)       Unpaid, returned or recalled cheques.

 Aspire Design Furniture was incorporated in the State of Queensland and as such all monies will be owing to our Company in Queensland.  These Terms and Conditions will be governed and construed in accordance with the Laws in force in the State of Queensland and all parties submit to the jurisdiction of the Courts of Queensland.

The title to the property in the invoice does not pass to the Customer until the Account is finalised in full.

 

COD

In the matter of COD (Cash on Delivery) the following methods of payment apply before goods may be released.

  • Credit Card over the phone (incurs a 1.5% surcharge)
  • Direct Bank Deposit Remittance advice must be emailed or faxed to office prior to release of goods.
  • Cash or cheque. Cheques must be cleared funds prior to delivery.

Please advise how you wish to receive your COD Invoice. Post, Email or Fax